{"id":3174,"date":"2026-09-21T11:22:06","date_gmt":"2026-09-21T11:22:06","guid":{"rendered":"https:\/\/www.im-so.eu\/faq-frequently-asked-questions\/"},"modified":"2026-10-20T05:45:45","modified_gmt":"2026-10-20T05:45:45","slug":"faq-frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.im-so.eu\/en\/faq-frequently-asked-questions\/","title":{"rendered":"FAQ (Frequently Asked Questions)"},"content":{"rendered":"\n<div class=\"et_pb_section_0 et_pb_section et_section_regular et_block_section\"><div class=\"et_pb_row_0 et_pb_row et_block_row preset--module--divi-row--default\"><div class=\"et_pb_column_0 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module et_pb_text_align_center\"><div class=\"et_pb_text_inner\"><h3>Jump directly to a section<\/h3>\n<\/div><\/div><div class=\"et_pb_menu_0 et_pb_menu et_pb_menu--without-logo et_pb_menu--style-centered et_dropdown_animation_fade et_pb_bg_layout_light et_pb_text_align_right-tablet et_pb_text_align_right-phone et_pb_module et_flex_module\"><div class=\"et_pb_menu_inner_container et_flex_module\"><div class=\"et_pb_menu__wrap\"><div class=\"et_pb_menu__menu\"><nav class=\"et-menu-nav\"><ul id=\"menu-faq-en\" class=\"et-menu nav et_disable_top_tier downwards\"><li id=\"menu-item-2624\" class=\"et_pb_menu_page_id-2624 menu-item menu-item-type-custom menu-item-object-custom menu-item-2624\"><a href=\"\/en\/faq-frequently-asked-questions\/#produits\">Products<\/a><\/li>\n<li id=\"menu-item-2625\" class=\"et_pb_menu_page_id-2625 menu-item menu-item-type-custom menu-item-object-custom menu-item-2625\"><a href=\"\/en\/faq-frequently-asked-questions\/#personnalisation\">Customization<\/a><\/li>\n<li id=\"menu-item-2626\" class=\"et_pb_menu_page_id-2626 menu-item menu-item-type-custom menu-item-object-custom menu-item-2626\"><a href=\"\/en\/faq-frequently-asked-questions\/#tailles\">Sizes<\/a><\/li>\n<li id=\"menu-item-2627\" class=\"et_pb_menu_page_id-2627 menu-item menu-item-type-custom menu-item-object-custom menu-item-2627\"><a href=\"\/en\/faq-frequently-asked-questions\/#commande\">Order<\/a><\/li>\n<li id=\"menu-item-2628\" class=\"et_pb_menu_page_id-2628 menu-item menu-item-type-custom menu-item-object-custom menu-item-2628\"><a href=\"\/en\/faq-frequently-asked-questions\/#entretien\">Care instructions<\/a><\/li>\n<li id=\"menu-item-2629\" class=\"et_pb_menu_page_id-2629 menu-item menu-item-type-custom menu-item-object-custom menu-item-2629\"><a href=\"\/en\/faq-frequently-asked-questions\/#disponibilite\">Availability<\/a><\/li>\n<li id=\"menu-item-2630\" class=\"et_pb_menu_page_id-2630 menu-item menu-item-type-custom menu-item-object-custom menu-item-2630\"><a href=\"\/en\/faq-frequently-asked-questions\/#prix\">Price<\/a><\/li>\n<li id=\"menu-item-2631\" class=\"et_pb_menu_page_id-2631 menu-item menu-item-type-custom menu-item-object-custom menu-item-2631\"><a href=\"\/en\/faq-frequently-asked-questions\/#paiement\">Payment<\/a><\/li>\n<li id=\"menu-item-2632\" class=\"et_pb_menu_page_id-2632 menu-item menu-item-type-custom menu-item-object-custom menu-item-2632\"><a href=\"\/en\/faq-frequently-asked-questions\/#livraison\">Delivery<\/a><\/li>\n<li id=\"menu-item-2633\" class=\"et_pb_menu_page_id-2633 menu-item menu-item-type-custom menu-item-object-custom menu-item-2633\"><a href=\"\/en\/faq-frequently-asked-questions\/#reception\">Receipt<\/a><\/li>\n<li id=\"menu-item-2634\" class=\"et_pb_menu_page_id-2634 menu-item menu-item-type-custom menu-item-object-custom menu-item-2634\"><a href=\"\/en\/faq-frequently-asked-questions\/#retours\">Returns<\/a><\/li>\n<li id=\"menu-item-2635\" class=\"et_pb_menu_page_id-2635 menu-item menu-item-type-custom menu-item-object-custom menu-item-2635\"><a href=\"\/en\/faq-frequently-asked-questions\/#remboursement\">Refund<\/a><\/li>\n<li id=\"menu-item-2636\" class=\"et_pb_menu_page_id-2636 menu-item menu-item-type-custom menu-item-object-custom menu-item-2636\"><a href=\"\/en\/faq-frequently-asked-questions\/#donnees-personnelles\">Personal data<\/a><\/li>\n<li id=\"menu-item-2637\" class=\"et_pb_menu_page_id-2637 menu-item menu-item-type-custom menu-item-object-custom menu-item-2637\"><a href=\"\/en\/faq-frequently-asked-questions\/#garantie\">Warranty<\/a><\/li>\n<li id=\"menu-item-2638\" class=\"et_pb_menu_page_id-2638 menu-item menu-item-type-custom menu-item-object-custom menu-item-2638\"><a href=\"\/en\/faq-frequently-asked-questions\/#reclamations\">Complaints<\/a><\/li>\n<li id=\"menu-item-2639\" class=\"et_pb_menu_page_id-2639 menu-item menu-item-type-custom menu-item-object-custom menu-item-2639\"><a href=\"\/en\/faq-frequently-asked-questions\/#contact\">Contact<\/a><\/li>\n<li id=\"menu-item-2640\" class=\"et_pb_menu_page_id-2640 menu-item menu-item-type-custom menu-item-object-custom menu-item-2640\"><a href=\"\/en\/faq-frequently-asked-questions\/#pros-clubs\">Professionals and clubs<\/a><\/li>\n<\/ul><\/nav><\/div><div class=\"et_mobile_nav_menu\"><div class=\"mobile_nav closed\"><span class=\"mobile_menu_bar\"><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_menu_1 et_pb_menu et_pb_menu--without-logo et_pb_menu--style-centered et_dropdown_animation_fade et_pb_bg_layout_light et_pb_text_align_right-tablet et_pb_text_align_right-phone et_pb_module et_flex_module\"><div class=\"et_pb_menu_inner_container et_flex_module\"><div class=\"et_pb_menu__wrap\"><div class=\"et_pb_menu__menu\"><nav class=\"et-menu-nav\"><ul id=\"menu-faq-en-1\" class=\"et-menu nav et_disable_top_tier downwards\"><li class=\"et_pb_menu_page_id-2624 menu-item menu-item-type-custom menu-item-object-custom menu-item-2624\"><a href=\"\/en\/faq-frequently-asked-questions\/#produits\">Products<\/a><\/li>\n<li class=\"et_pb_menu_page_id-2625 menu-item menu-item-type-custom menu-item-object-custom menu-item-2625\"><a href=\"\/en\/faq-frequently-asked-questions\/#personnalisation\">Customization<\/a><\/li>\n<li class=\"et_pb_menu_page_id-2626 menu-item menu-item-type-custom menu-item-object-custom menu-item-2626\"><a href=\"\/en\/faq-frequently-asked-questions\/#tailles\">Sizes<\/a><\/li>\n<li class=\"et_pb_menu_page_id-2627 menu-item menu-item-type-custom menu-item-object-custom menu-item-2627\"><a href=\"\/en\/faq-frequently-asked-questions\/#commande\">Order<\/a><\/li>\n<li class=\"et_pb_menu_page_id-2628 menu-item menu-item-type-custom menu-item-object-custom menu-item-2628\"><a href=\"\/en\/faq-frequently-asked-questions\/#entretien\">Care instructions<\/a><\/li>\n<li class=\"et_pb_menu_page_id-2629 menu-item menu-item-type-custom menu-item-object-custom menu-item-2629\"><a href=\"\/en\/faq-frequently-asked-questions\/#disponibilite\">Availability<\/a><\/li>\n<li class=\"et_pb_menu_page_id-2630 menu-item menu-item-type-custom menu-item-object-custom menu-item-2630\"><a href=\"\/en\/faq-frequently-asked-questions\/#prix\">Price<\/a><\/li>\n<li class=\"et_pb_menu_page_id-2631 menu-item menu-item-type-custom menu-item-object-custom menu-item-2631\"><a href=\"\/en\/faq-frequently-asked-questions\/#paiement\">Payment<\/a><\/li>\n<li class=\"et_pb_menu_page_id-2632 menu-item menu-item-type-custom menu-item-object-custom menu-item-2632\"><a href=\"\/en\/faq-frequently-asked-questions\/#livraison\">Delivery<\/a><\/li>\n<li class=\"et_pb_menu_page_id-2633 menu-item menu-item-type-custom menu-item-object-custom menu-item-2633\"><a href=\"\/en\/faq-frequently-asked-questions\/#reception\">Receipt<\/a><\/li>\n<li class=\"et_pb_menu_page_id-2634 menu-item menu-item-type-custom menu-item-object-custom menu-item-2634\"><a href=\"\/en\/faq-frequently-asked-questions\/#retours\">Returns<\/a><\/li>\n<li class=\"et_pb_menu_page_id-2635 menu-item menu-item-type-custom menu-item-object-custom menu-item-2635\"><a href=\"\/en\/faq-frequently-asked-questions\/#remboursement\">Refund<\/a><\/li>\n<li class=\"et_pb_menu_page_id-2636 menu-item menu-item-type-custom menu-item-object-custom menu-item-2636\"><a href=\"\/en\/faq-frequently-asked-questions\/#donnees-personnelles\">Personal data<\/a><\/li>\n<li class=\"et_pb_menu_page_id-2637 menu-item menu-item-type-custom menu-item-object-custom menu-item-2637\"><a href=\"\/en\/faq-frequently-asked-questions\/#garantie\">Warranty<\/a><\/li>\n<li class=\"et_pb_menu_page_id-2638 menu-item menu-item-type-custom menu-item-object-custom menu-item-2638\"><a href=\"\/en\/faq-frequently-asked-questions\/#reclamations\">Complaints<\/a><\/li>\n<li class=\"et_pb_menu_page_id-2639 menu-item menu-item-type-custom menu-item-object-custom menu-item-2639\"><a href=\"\/en\/faq-frequently-asked-questions\/#contact\">Contact<\/a><\/li>\n<li class=\"et_pb_menu_page_id-2640 menu-item menu-item-type-custom menu-item-object-custom menu-item-2640\"><a href=\"\/en\/faq-frequently-asked-questions\/#pros-clubs\">Professionals and clubs<\/a><\/li>\n<\/ul><\/nav><\/div><div class=\"et_mobile_nav_menu\"><div class=\"mobile_nav closed\"><span class=\"mobile_menu_bar\"><\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section_1 et_pb_section et_section_regular et_block_section\" id=\"produits\"><div class=\"et_pb_row_1 et_pb_row et_pb_row_1-4_3-4 et_block_row et_block_row_1-4_3-4 preset--module--divi-row--default\"><div class=\"et_pb_column_1 et_pb_column et_pb_column_1_4 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_1 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h2>Products<\/h2>\n<\/div><\/div><\/div><div class=\"et_pb_column_2 et_pb_column et_pb_column_3_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_accordion_0 et_pb_accordion et_pb_module et_block_module\"><div class=\"et_pb_accordion_item_0 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_open et_block_module\"><h3 class=\"et_pb_toggle_title\">What types of products does I'M SO\u00ae offer?<\/h3><div class=\"et_pb_toggle_content\"><p>I'M SO\u00ae offers textiles, textile accessories and merchandise, including both customisable and non-customisable products. The essential features of each product are listed on its product page. <\/p>\n<\/div><\/div><div class=\"et_pb_accordion_item_1 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h3 class=\"et_pb_toggle_title\">Where can I find information about the material, composition and care instructions?<\/h3><div class=\"et_pb_toggle_content\"><p>The material, composition, dimensions, colours, care instructions, personalisation options and indicative lead times are listed on the product page where applicable.<\/p>\n<\/div><\/div><div class=\"et_pb_accordion_item_2 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h3 class=\"et_pb_toggle_title\">Can the product I receive differ slightly from the photos or previews?<\/h3><div class=\"et_pb_toggle_content\"><p>Yes. Photos, mock-ups and previews are for illustrative purposes. Slight, reasonable differences in colour shade, appearance, placement, dimensions or finish may occur depending on the screen, material, manufacturing process or personalisation.  <\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section_2 et_pb_section et_section_regular et_block_section\" id=\"personnalisation\"><div class=\"et_pb_row_2 et_pb_row et_pb_row_1-4_3-4 et_block_row et_block_row_1-4_3-4 preset--module--divi-row--default\"><div class=\"et_pb_column_3 et_pb_column et_pb_column_1_4 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_2 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h2>Personnalisation<\/h2>\n<\/div><\/div><\/div><div class=\"et_pb_column_4 et_pb_column et_pb_column_3_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_accordion_1 et_pb_accordion et_pb_module et_block_module\"><div class=\"et_pb_accordion_item_3 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_open et_block_module\"><h3 class=\"et_pb_toggle_title\">What is a personalized product?<\/h3><div class=\"et_pb_toggle_content\"><p>It is an item made to your specifications or clearly personalised at your request, for example with a first name, text, date, colour, image, logo, embroidery, print, specific placement, special size or another specific adaptation.<\/p>\n<\/div><\/div><div class=\"et_pb_accordion_item_4 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h3 class=\"et_pb_toggle_title\">Who is responsible for the information provided for personalisation?<\/h3><div class=\"et_pb_toggle_content\"><p>Before confirming your order, you must carefully check the texts, names, dates, sizes, addresses and images submitted, as well as the quality of the files provided.<\/p>\n<\/div><\/div><div class=\"et_pb_accordion_item_5 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h3 class=\"et_pb_toggle_title\">Can I use any logo, photo or image?<\/h3><div class=\"et_pb_toggle_content\"><p>You must hold the necessary rights to the content you submit. It must not infringe intellectual property rights, image rights or any other third-party rights. <\/p>\n<\/div><\/div><div class=\"et_pb_accordion_item_6 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h3 class=\"et_pb_toggle_title\">Can I'M SO\u00ae refuse a personalisation request?<\/h3><div class=\"et_pb_toggle_content\"><p>Yes. An order may be refused, suspended or cancelled if its content is, in particular, unlawful, infringing, defamatory, hateful, discriminatory, obscene, violent, misleading or contrary to public order and accepted standards of morality. <\/p>\n<\/div><\/div><div class=\"et_pb_accordion_item_7 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h3 class=\"et_pb_toggle_title\">Will I receive a proof for approval before production?<\/h3><div class=\"et_pb_toggle_content\"><p>No. <span style=\"font-weight: 400;\">The images and personalisation examples available on the website, together with the text restrictions specified for each customisable area of the relevant items, are sufficient for the Customer to envisage the final result of the personalisation.<\/span><\/p>\n<\/div><\/div><div class=\"et_pb_accordion_item_8 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h3 class=\"et_pb_toggle_title\">Can I change my personalisation after confirming my order?<\/h3><div class=\"et_pb_toggle_content\"><p><span data-sheets-root=\"1\">Unfortunately, once your order is confirmed, it is automatically sent to production. It is therefore no longer possible to interrupt the process to change your personalization. <\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section_3 et_pb_section et_section_regular et_block_section\" id=\"tailles\"><div class=\"et_pb_row_3 et_pb_row et_pb_row_1-4_3-4 et_block_row et_block_row_1-4_3-4 preset--module--divi-row--default\"><div class=\"et_pb_column_5 et_pb_column et_pb_column_1_4 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_3 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h2>Sizes<\/h2>\n<\/div><\/div><\/div><div class=\"et_pb_column_6 et_pb_column et_pb_column_3_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_accordion_2 et_pb_accordion et_pb_module et_block_module\"><div class=\"et_pb_accordion_item_9 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_open et_block_module\"><h3 class=\"et_pb_toggle_title\">How do I choose the right size?<\/h3><div class=\"et_pb_toggle_content\"><p>Check the measurements and information on the product page, and carefully review your choice before confirming your order. <\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section_4 et_pb_section et_section_regular et_block_section\" id=\"commande\"><div class=\"et_pb_row_4 et_pb_row et_pb_row_1-4_3-4 et_block_row et_block_row_1-4_3-4 preset--module--divi-row--default\"><div class=\"et_pb_column_7 et_pb_column et_pb_column_1_4 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_4 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h2>Ordering<\/h2>\n<\/div><\/div><\/div><div class=\"et_pb_column_8 et_pb_column et_pb_column_3_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_accordion_3 et_pb_accordion et_pb_module et_block_module\"><div class=\"et_pb_accordion_item_10 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_open et_block_module\"><h3 class=\"et_pb_toggle_title\">When is my order definitively registered?<\/h3><div class=\"et_pb_toggle_content\"><p>Your order is definitively registered once you have confirmed your basket and the information provided, accepted the terms and conditions of sale, and payment has been completed or authorised.<\/p>\n<\/div><\/div><div class=\"et_pb_accordion_item_11 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h3 class=\"et_pb_toggle_title\">Will I receive an order confirmation?<\/h3><div class=\"et_pb_toggle_content\"><p>Yes. Once your order has been registered, you will receive a confirmation email containing its essential details. <\/p>\n<\/div><\/div><div class=\"et_pb_accordion_item_12 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h3 class=\"et_pb_toggle_title\">Can I'M SO\u00ae refuse or cancel an order?<\/h3><div class=\"et_pb_toggle_content\"><p>Yes, particularly in cases of clearly incorrect information, suspected fraud, previous non-payment, exceptional unavailability, technical inability to produce the requested personalisation or content that does not comply with our conditions.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section_5 et_pb_section et_section_regular et_block_section\" id=\"entretien\"><div class=\"et_pb_row_5 et_pb_row et_pb_row_1-4_3-4 et_block_row et_block_row_1-4_3-4 preset--module--divi-row--default\"><div class=\"et_pb_column_9 et_pb_column et_pb_column_1_4 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_5 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h2>Care<\/h2>\n<\/div><\/div><\/div><div class=\"et_pb_column_10 et_pb_column et_pb_column_3_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_accordion_4 et_pb_accordion et_pb_module et_block_module\"><div class=\"et_pb_accordion_item_13 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_open et_block_module\"><h3 class=\"et_pb_toggle_title\">How should I care for my I'M SO\u00ae garment?<\/h3><div class=\"et_pb_toggle_content\"><p>Follow the care instructions on the label, packaging or product page. Washing, drying, ironing, stain removal or use that does not comply with these instructions may damage the product and is not covered as a defect attributable to the seller. <\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section_6 et_pb_section et_section_regular et_block_section\" id=\"disponibilite\"><div class=\"et_pb_row_6 et_pb_row et_pb_row_1-4_3-4 et_block_row et_block_row_1-4_3-4 preset--module--divi-row--default\"><div class=\"et_pb_column_11 et_pb_column et_pb_column_1_4 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_6 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h2>Availability<\/h2>\n<\/div><\/div><\/div><div class=\"et_pb_column_12 et_pb_column et_pb_column_3_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_accordion_5 et_pb_accordion et_pb_module et_block_module\"><div class=\"et_pb_accordion_item_14 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_open et_block_module\"><h3 class=\"et_pb_toggle_title\">What happens if a product becomes unavailable after I place my order?<\/h3><div class=\"et_pb_toggle_content\"><p>We will inform you as soon as possible and offer you a choice of a revised lead time, an equivalent product where possible, or a refund of the amount paid for the unavailable product.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section_7 et_pb_section et_section_regular et_block_section\" id=\"prix\"><div class=\"et_pb_row_7 et_pb_row et_pb_row_1-4_3-4 et_block_row et_block_row_1-4_3-4 preset--module--divi-row--default\"><div class=\"et_pb_column_13 et_pb_column et_pb_column_1_4 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_7 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h2>Prices<\/h2>\n<\/div><\/div><\/div><div class=\"et_pb_column_14 et_pb_column et_pb_column_3_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_accordion_6 et_pb_accordion et_pb_module et_block_module\"><div class=\"et_pb_accordion_item_15 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_open et_block_module\"><h3 class=\"et_pb_toggle_title\">Do the displayed prices include VAT?<\/h3><div class=\"et_pb_toggle_content\"><p>For consumers, unless otherwise stated, prices are displayed in euros, inclusive of all taxes and excluding delivery charges. Delivery charges are shown before you confirm your order. <\/p>\n<\/div><\/div><div class=\"et_pb_accordion_item_16 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h3 class=\"et_pb_toggle_title\">Which price applies if prices change?<\/h3><div class=\"et_pb_toggle_content\"><p>The applicable price is the price displayed when you confirm your order.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section_8 et_pb_section et_section_regular et_block_section\" id=\"paiement\"><div class=\"et_pb_row_8 et_pb_row et_pb_row_1-4_3-4 et_block_row et_block_row_1-4_3-4 preset--module--divi-row--default\"><div class=\"et_pb_column_15 et_pb_column et_pb_column_1_4 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_8 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h2>Payment<\/h2>\n<\/div><\/div><\/div><div class=\"et_pb_column_16 et_pb_column et_pb_column_3_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_accordion_7 et_pb_accordion et_pb_module et_block_module\"><div class=\"et_pb_accordion_item_17 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_open et_block_module\"><h3 class=\"et_pb_toggle_title\">When do I need to pay for my order?<\/h3><div class=\"et_pb_toggle_content\"><p>Payment is due immediately when you place your order, unless a specific payment arrangement is stated on the website.<\/p>\n<\/div><\/div><div class=\"et_pb_accordion_item_18 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h3 class=\"et_pb_toggle_title\">Which payment methods do you accept?<\/h3><div class=\"et_pb_toggle_content\"><p>The available payment methods are those offered on the website when you place your order.<\/p>\n<\/div><\/div><div class=\"et_pb_accordion_item_19 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h3 class=\"et_pb_toggle_title\">Is payment secure?<\/h3><div class=\"et_pb_toggle_content\"><p>Online transactions are secured using the technical solutions of the payment providers used by I'M SO\u00ae. The seller does not retain bank details beyond what is strictly necessary for the transaction, subject to legal obligations. <\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section_9 et_pb_section et_section_regular et_block_section\" id=\"livraison\"><div class=\"et_pb_row_9 et_pb_row et_pb_row_1-4_3-4 et_block_row et_block_row_1-4_3-4 preset--module--divi-row--default\"><div class=\"et_pb_column_17 et_pb_column et_pb_column_1_4 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_9 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h2>Delivery<\/h2>\n<\/div><\/div><\/div><div class=\"et_pb_column_18 et_pb_column et_pb_column_3_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_accordion_8 et_pb_accordion et_pb_module et_block_module\"><div class=\"et_pb_accordion_item_20 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_open et_block_module\"><h3 class=\"et_pb_toggle_title\">Which countries do you deliver to?<\/h3><div class=\"et_pb_toggle_content\"><p>I'M SO\u00ae delivers to the European Union member states that are available for selection on the website when you place your order.<\/p>\n<\/div><\/div><div class=\"et_pb_accordion_item_21 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h3 class=\"et_pb_toggle_title\">What are the dispatch times?<\/h3><div class=\"et_pb_toggle_content\"><p>Unless otherwise stated on the product page or when placing your order, both non-personalised and personalised products are generally dispatched within an indicative period of 7 working days. For personalised products, this period remains subject, in particular, to technical constraints and any required approval of the personalisation. <\/p>\n<\/div><\/div><div class=\"et_pb_accordion_item_22 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h3 class=\"et_pb_toggle_title\">Is the delivery time guaranteed?<\/h3><div class=\"et_pb_toggle_content\"><p>The stated times are estimates. The total delivery time depends, in particular, on the product, the level of personalisation, the destination, the carrier and busy periods. <\/p>\n<\/div><\/div><div class=\"et_pb_accordion_item_23 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h3 class=\"et_pb_toggle_title\">What happens if I enter an incorrect delivery address?<\/h3><div class=\"et_pb_toggle_content\"><p>You are responsible for the accuracy of the address provided. If a parcel is returned to us because of an incorrect or incomplete address, repeated absences or failure to collect it, you may be charged reasonable redelivery costs. <\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section_10 et_pb_section et_section_regular et_block_section\" id=\"reception\"><div class=\"et_pb_row_10 et_pb_row et_pb_row_1-4_3-4 et_block_row et_block_row_1-4_3-4 preset--module--divi-row--default\"><div class=\"et_pb_column_19 et_pb_column et_pb_column_1_4 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_10 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h2>Receiving your order<\/h2>\n<\/div><\/div><\/div><div class=\"et_pb_column_20 et_pb_column et_pb_column_3_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_accordion_9 et_pb_accordion et_pb_module et_block_module\"><div class=\"et_pb_accordion_item_24 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_open et_block_module\"><h3 class=\"et_pb_toggle_title\">What should I do if my parcel is damaged or there is a problem with my order?<\/h3><div class=\"et_pb_toggle_content\"><p>Check the condition of the parcel and products upon receipt. Report any visible issue, damage, missing product, obvious error or apparent non-conformity within a reasonable time, ideally within 48 hours, to contact@bdsr.eu, including photos and relevant supporting evidence. This recommended timeframe does not affect your statutory rights.  <\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section_11 et_pb_section et_section_regular et_block_section\" id=\"retours\"><div class=\"et_pb_row_11 et_pb_row et_pb_row_1-4_3-4 et_block_row et_block_row_1-4_3-4 preset--module--divi-row--default\"><div class=\"et_pb_column_21 et_pb_column et_pb_column_1_4 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_11 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h2>Returns<\/h2>\n<\/div><\/div><\/div><div class=\"et_pb_column_22 et_pb_column et_pb_column_3_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_accordion_10 et_pb_accordion et_pb_module et_block_module\"><div class=\"et_pb_accordion_item_25 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_open et_block_module\"><h3 class=\"et_pb_toggle_title\">Can I change my mind and return a non-personalised product?<\/h3><div class=\"et_pb_toggle_content\"><p>Yes. For a non-personalised product purchased as a consumer, you have 14 calendar days, starting from the day after you take possession of the goods, to notify us of your decision to withdraw, without having to give a reason. <\/p>\n<\/div><\/div><div class=\"et_pb_accordion_item_26 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h3 class=\"et_pb_toggle_title\">How do I exercise my right of withdrawal?<\/h3><div class=\"et_pb_toggle_content\"><p>Send a clear statement of withdrawal to BDSR \u2013 Customer Service, Rue Ernest Malvoz 116, 4610 Beyne-Heusay, Belgium, or to contact@bdsr.eu. You may use the model withdrawal form attached to the terms and conditions of sale, but this is not mandatory. <\/p>\n<\/div><\/div><div class=\"et_pb_accordion_item_27 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h3 class=\"et_pb_toggle_title\">How long do I have to return a product after exercising my right of withdrawal?<\/h3><div class=\"et_pb_toggle_content\"><p>After notifying us of your withdrawal, you must return the product without undue delay and no later than 14 days after sending your decision to withdraw.<\/p>\n<\/div><\/div><div class=\"et_pb_accordion_item_28 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h3 class=\"et_pb_toggle_title\">Who pays the return costs when I exercise my right of withdrawal?<\/h3><div class=\"et_pb_toggle_content\"><p>You are responsible for the direct costs of returning the product, unless I'M SO\u00ae agrees to cover them.<\/p>\n<\/div><\/div><div class=\"et_pb_accordion_item_29 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h3 class=\"et_pb_toggle_title\">Can I return or exchange a personalized product?<\/h3><div class=\"et_pb_toggle_content\"><p>Generally, no. The right of withdrawal does not apply to products made to your specifications or clearly personalised. Once the order is confirmed, these products cannot be returned, exchanged or refunded, except in cases of non-conformity, an error attributable to the seller, personalisation that does not match the confirmed order or damage occurring before delivery.  <\/p>\n<\/div><\/div><div class=\"et_pb_accordion_item_30 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h3 class=\"et_pb_toggle_title\">Can I return a personalised product if I chose the wrong size, text or colour?<\/h3><div class=\"et_pb_toggle_content\"><p>Generally, no, when the error results from choices you confirmed, such as an incorrect size, a spelling mistake, an incorrect image or the wrong choice of colour or variant.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section_12 et_pb_section et_section_regular et_block_section\" id=\"remboursement\"><div class=\"et_pb_row_12 et_pb_row et_pb_row_1-4_3-4 et_block_row et_block_row_1-4_3-4 preset--module--divi-row--default\"><div class=\"et_pb_column_23 et_pb_column et_pb_column_1_4 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_12 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h2>Refunds<\/h2>\n<\/div><\/div><\/div><div class=\"et_pb_column_24 et_pb_column et_pb_column_3_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_accordion_11 et_pb_accordion et_pb_module et_block_module\"><div class=\"et_pb_accordion_item_31 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_open et_block_module\"><h3 class=\"et_pb_toggle_title\">When will I receive my refund after validly exercising my right of withdrawal?<\/h3><div class=\"et_pb_toggle_content\"><p>Your refund will be issued without undue delay and no later than 14 days from the day I'M SO\u00ae is informed of your decision. However, the refund may be withheld until the goods have been received back or proof of their dispatch has been received. <\/p>\n<\/div><\/div><div class=\"et_pb_accordion_item_32 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h3 class=\"et_pb_toggle_title\">How will I receive my refund?<\/h3><div class=\"et_pb_toggle_content\"><p>The refund will be made using the same payment method used for the order, unless expressly agreed otherwise.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section_13 et_pb_section et_section_regular et_block_section\" id=\"donnees-personnelles\"><div class=\"et_pb_row_13 et_pb_row et_pb_row_1-4_3-4 et_block_row et_block_row_1-4_3-4 preset--module--divi-row--default\"><div class=\"et_pb_column_25 et_pb_column et_pb_column_1_4 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_13 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h2>Personal data<\/h2>\n<\/div><\/div><\/div><div class=\"et_pb_column_26 et_pb_column et_pb_column_3_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_accordion_12 et_pb_accordion et_pb_module et_block_module\"><div class=\"et_pb_accordion_item_33 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_open et_block_module\"><h3 class=\"et_pb_toggle_title\">How is my personal data used?<\/h3><div class=\"et_pb_toggle_content\"><p>Data collected in connection with orders is processed in accordance with the GDPR and the privacy policy available on the website. It may be shared with service providers needed to fulfil the order, such as carriers and payment providers. <\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section_14 et_pb_section et_section_regular et_block_section\" id=\"garantie\"><div class=\"et_pb_row_14 et_pb_row et_pb_row_1-4_3-4 et_block_row et_block_row_1-4_3-4 preset--module--divi-row--default\"><div class=\"et_pb_column_27 et_pb_column et_pb_column_1_4 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_14 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h2>Warranty<\/h2>\n<\/div><\/div><\/div><div class=\"et_pb_column_28 et_pb_column et_pb_column_3_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_accordion_13 et_pb_accordion et_pb_module et_block_module\"><div class=\"et_pb_accordion_item_34 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_open et_block_module\"><h3 class=\"et_pb_toggle_title\">What should I do if my product has a defect?<\/h3><div class=\"et_pb_toggle_content\"><p>Contact us as soon as possible after discovering the defect, describing the problem precisely and including photos if possible. New products sold to consumers are covered by the statutory guarantee of conformity. <\/p>\n<\/div><\/div><div class=\"et_pb_accordion_item_35 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h3 class=\"et_pb_toggle_title\">What are my rights if the product does not conform to the contract?<\/h3><div class=\"et_pb_toggle_content\"><p>Subject to the conditions laid down by law, you may request repair or replacement of the product or, where this is impossible or disproportionate, a price reduction or termination of the contract.<\/p>\n<\/div><\/div><div class=\"et_pb_accordion_item_36 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h3 class=\"et_pb_toggle_title\">Is a personalised product still covered by the guarantee if it has a defect?<\/h3><div class=\"et_pb_toggle_content\"><p>Yes. Personalization does not affect your statutory rights in cases of non-conformity, a manufacturing error attributable to the seller, personalization that does not match the confirmed order or damage occurring before delivery. <\/p>\n<\/div><\/div><div class=\"et_pb_accordion_item_37 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h3 class=\"et_pb_toggle_title\">What is not covered by the statutory guarantee?<\/h3><div class=\"et_pb_toggle_content\"><p>The guarantee does not cover, in particular, normal wear and tear, damage caused by misuse, inadequate care, failure to follow instructions, modifications made by the customer or a third party, or damage caused after delivery.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section_15 et_pb_section et_section_regular et_block_section\" id=\"reclamations\"><div class=\"et_pb_row_15 et_pb_row et_pb_row_1-4_3-4 et_block_row et_block_row_1-4_3-4 preset--module--divi-row--default\"><div class=\"et_pb_column_29 et_pb_column et_pb_column_1_4 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_15 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h2>Complaints<\/h2>\n<\/div><\/div><\/div><div class=\"et_pb_column_30 et_pb_column et_pb_column_3_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_accordion_14 et_pb_accordion et_pb_module et_block_module\"><div class=\"et_pb_accordion_item_38 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_open et_block_module\"><h3 class=\"et_pb_toggle_title\">How do I submit a complaint?<\/h3><div class=\"et_pb_toggle_content\"><p>Complaints may be sent to BDSR \u2013 Complaints Department, Rue Ernest Malvoz 116, 4610 Beyne-Heusay, Belgium, or by email to contact@bdsr.eu. We will endeavour to handle your complaint as soon as possible and find an amicable solution. <\/p>\n<\/div><\/div><div class=\"et_pb_accordion_item_39 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h3 class=\"et_pb_toggle_title\">What can I do if we cannot find a solution to my complaint?<\/h3><div class=\"et_pb_toggle_content\"><p>If a dispute cannot be resolved directly with I'M SO\u00ae, consumers may contact the Consumer Mediation Service in Belgium using the contact details provided in our terms and conditions of sale.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section_16 et_pb_section et_section_regular et_block_section\" id=\"contact\"><div class=\"et_pb_row_16 et_pb_row et_pb_row_1-4_3-4 et_block_row et_block_row_1-4_3-4 preset--module--divi-row--default\"><div class=\"et_pb_column_31 et_pb_column et_pb_column_1_4 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_16 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h2>Contact details<\/h2>\n<\/div><\/div><\/div><div class=\"et_pb_column_32 et_pb_column et_pb_column_3_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_accordion_15 et_pb_accordion et_pb_module et_block_module\"><div class=\"et_pb_accordion_item_40 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_open et_block_module\"><h3 class=\"et_pb_toggle_title\">How can I contact I'M SO\u00ae about my order?<\/h3><div class=\"et_pb_toggle_content\"><p>You can contact us at contact@bdsr.eu. To help us process your enquiry, please include your order number and any relevant information. <\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section_17 et_pb_section et_section_regular et_block_section\" id=\"pros-clubs\"><div class=\"et_pb_row_17 et_pb_row et_pb_row_1-4_3-4 et_block_row et_block_row_1-4_3-4 preset--module--divi-row--default\"><div class=\"et_pb_column_33 et_pb_column et_pb_column_1_4 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_17 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h2>Business customers and clubs<\/h2>\n<\/div><\/div><\/div><div class=\"et_pb_column_34 et_pb_column et_pb_column_3_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_accordion_16 et_pb_accordion et_pb_module et_block_module\"><div class=\"et_pb_accordion_item_41 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_open et_block_module\"><h3 class=\"et_pb_toggle_title\">Do you accept orders from clubs, associations or businesses?<\/h3><div class=\"et_pb_toggle_content\"><p>Yes. Business orders may be placed on the basis of a quotation, purchase order, written confirmation or through the \u201cContact us\u201d section. Specific B2B terms apply to these orders.  <\/p>\n<\/div><\/div><div class=\"et_pb_accordion_item_42 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h3 class=\"et_pb_toggle_title\">Does a business customer have a 14-day right of withdrawal?<\/h3><div class=\"et_pb_toggle_content\"><p>No. A customer acting for business purposes does not benefit from the protections reserved for consumers, including the B2C right of withdrawal. <\/p>\n<\/div><\/div><div class=\"et_pb_accordion_item_43 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h3 class=\"et_pb_toggle_title\">Can personalised business orders be returned?<\/h3><div class=\"et_pb_toggle_content\"><p>Generally, no. Products made or personalised for a business customer, as well as products ordered specifically for them, cannot be returned or exchanged unless there is a confirmed defect attributable to the seller or a specific written agreement. <\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":2617,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-3174","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.im-so.eu\/en\/wp-json\/wp\/v2\/pages\/3174","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.im-so.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.im-so.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.im-so.eu\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.im-so.eu\/en\/wp-json\/wp\/v2\/comments?post=3174"}],"version-history":[{"count":1,"href":"https:\/\/www.im-so.eu\/en\/wp-json\/wp\/v2\/pages\/3174\/revisions"}],"predecessor-version":[{"id":3175,"href":"https:\/\/www.im-so.eu\/en\/wp-json\/wp\/v2\/pages\/3174\/revisions\/3175"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.im-so.eu\/en\/wp-json\/wp\/v2\/media\/2617"}],"wp:attachment":[{"href":"https:\/\/www.im-so.eu\/en\/wp-json\/wp\/v2\/media?parent=3174"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}